Monitoring - We have implemented a fix and are currently monitoring the recovery and health of the FIND Service in the EU region
Jun 5, 20:10 CEST
Investigating - After identifying the issue and applying a fix, while we actively were monitoring the situation we noticed the issue was starting to reoccur. This is currently impacting the availability on the FIND service in the EU region and we are working diligently to identify the root cause and apply a fix.
Jun 5, 19:19 CEST
Monitoring - A fix has been implemented and we are closely monitoring the results.
Jun 5, 16:38 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 5, 15:11 CEST
Update - We are continuing to investigate this issue.

We apologize for the inconvenience and will share an update once we have more information.
Jun 5, 14:51 CEST
Investigating - We are currently investigating an event that is impacting the availability on the FIND service in the EU region.

A subset of clients will be experiencing high latency or 5xx-errors.
Jun 5, 14:01 CEST

About This Site

Welcome to the Episerver service dashboard where you can view and register to receive status updates regarding our services. We have launched this communication channel for our customers and partners to ensure that we can keep you updated with the latest information. We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Episerver Support Operational
E-mail Operational
Telephone Operational
Web interface Operational
Digital Experience Cloud Service Operational
EMEA Region Operational
West US Region Operational
East US Region Operational
APAC Region Operational
Digital Experience Cloud FIND Operational
EMEA Region Operational
APAC Region Operational
East US Region Operational
Digital Experience Cloud Social Operational
EMEA Region Operational
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Everweb DC SE1 (Stockholm) ? Operational
Everweb DC SE2 (Stockholm) ? Operational
Everweb DC UK1 (London) ? Operational
Everweb DC AU1 (Sydney) ? Operational
Everweb DC US1 (Chicago) ? Operational
Campaign - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign interfaces (SOAP, http, SMTP, SFTP) ? Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 7, 2020

No incidents reported today.

Jun 6, 2020

No incidents reported.

Jun 5, 2020

Unresolved incident: FIND Incident - EU Region (AZNEUPROD01).

Jun 4, 2020
Resolved - This incident has been resolved.
Jun 4, 16:13 CEST
Monitoring - The issue has been identified and a fix implemented.

We are monitoring the results.
Jun 4, 14:34 CEST
Investigating - We are currently investigating a network connectivity issue in one of our Swedish Datacenters.

We apologize for the inconvenience and will share an update once we have more information.
Jun 4, 14:28 CEST
Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020
Completed - The scheduled maintenance has been completed.
May 28, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 22:00 CEST
Scheduled - Cloudflare is performing maintenance on Thursday 28th May 2020 for a 60 minute window from 20:00 - 21:00 UTC. During this window, requests via the Cloudflare API and Dashboard could result in errors while work is being carried out. We will post an update once the maintenance is complete.
May 27, 06:39 CEST
May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020
Resolved - This incident has been resolved.
May 25, 09:30 CEST
Monitoring - Microsoft has reported to Episerver that the incident is now mitigated. Between 22 May 2020 22:35 and 22 May 2020 23:24 UTC, some Episerver customer sites in North Europe may have received intermittent HTTP 500-level response codes, experience timeouts or high latency when accessing App Service (Web, Mobile and API Apps) deployments hosted in this region.

Microsoft is continuing to investigate to establish the full root cause and prevent future occurrences.
May 23, 01:51 CEST
Investigating - Several sites were impacted when communication was disrupted between the CDN and the North Europe Azure Data Center. Episerver has escalated the issue to Microsoft. An investigation is in progress.
May 23, 00:56 CEST
May 24, 2020

No incidents reported.