Monitoring - Mitigation steps are successfully performed and the services are reported fully operational.
We're monitoring the results and continuing working with Microsoft to establish the full root cause.
Feb 26, 10:46 CET
Update - We are continuing investigate with Microsoft and taking several steps to mitigate the issue.
We will keep you updated with information.
Feb 26, 07:16 CET
Investigating - We are currently working with Microsoft on an issue impacting a limited number of Web App instances in one EMEA Azure data center. We will keep you continuously updated with information.

Any questions can be sent to support@episerver.com or call:

Worldwide: +46 8 555 827 50
United States: +1 888 726 81 27 (Toll Free)
United Kingdom: +44 800 066 4784 (Toll Free)
Australia: +61 280 363 161
Feb 26, 00:12 CET

About This Site

Welcome to the Episerver service dashboard where you can view and register to receive status updates regarding our services. We have launched this communication channel for our customers and partners to ensure that we can keep you updated with the latest information. We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Episerver Support Operational
E-mail Operational
Telephone Operational
Web interface Operational
Digital Experience Cloud Service Operational
EMEA Region Operational
West US Region Operational
East US Region Operational
APAC Region Operational
Digital Experience Cloud FIND Degraded Performance
EMEA Region Degraded Performance
APAC Region Operational
East US Region Operational
Digital Experience Cloud Social Operational
EMEA Region Operational
Everweb Operational
Everweb DC SE1 (Stockholm) ? Operational
Everweb DC SE2 (Stockholm) ? Operational
Everweb DC UK1 (London) ? Operational
Everweb DC AU1 (Sydney) ? Operational
Everweb DC US1 (Chicago) ? Operational
Campaign - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign interfaces (SOAP, http, SMTP, SFTP) ? Operational
Subscribe and unsubscribe service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020
Resolved - This incident has been resolved.
Feb 20, 13:43 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 12:56 CET
Identified - Engineer identified what may cause the issue and are continue working to determine mitigation options.
Feb 20, 12:11 CET
Investigating - We are currently investigating an event that is impacting the functionality on the FIND service in the EU region.
A subset of clients will be experiencing high latency or 5xx-errors.
Feb 20, 11:07 CET
Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
Resolved - Microsoft has confirmed this incident has been resolved.

An RCA is currently being written and it will be published as soon as it becomes available.
Feb 12, 17:43 CET
Identified - Microsoft has identified the issue and is working on implementing the resolution. There have been no known occurrences of the issue for the past two days. We will update the status when the implementation is complete.
Feb 10, 22:05 CET
Update - The mitigation approach used by Epi is working, and no new occurrences of the issue have appeared in the past two hours. Microsoft is continuing their investigation.
Feb 9, 01:09 CET
Investigating - Updates are being applied across several Azure data centers. A few sites have alerted with HTTP 5xx errors. Epi has notified Microsoft, and Epi is working to mitigate any disruptions in services while Microsoft investigates the root cause.
Feb 8, 23:27 CET
Postmortem - Read details
Feb 12, 19:15 CET
Resolved - This incident has been resolved.
Feb 12, 14:34 CET
Monitoring - A fix has been implemented and we are continuing to monitor the results
Feb 7, 22:24 CET
Investigating - We are aware of an issue that is impacting a limited group of customers on the FIND service in the EU region.
We are actively investigating and we sincerely apologize for the inconvenience.
Feb 7, 19:29 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 7, 14:29 CET
Update - A subset of clients could still experience network timeouts. We continue to closely monitor the service and work on mitigation efforts to restore full functionality.
Feb 7, 12:57 CET
Update - We are continuing to investigate and test several mitigation efforts to be able to recover service as fast as possible.
Feb 7, 12:03 CET
Update - We are continuing to investigate this issue.
Feb 7, 11:34 CET
Update - The investigation remains ongoing at this time and we are treating this with highest priority. We are working diligently to resolve the current issues as soon as we can.

During the time of the event customer will experience 502 errors when connecting to the service.

We will provide next update within 60 minutes.
Feb 7, 11:02 CET
Investigating - We are experiencing an event that is impacting a limited group of customers on the FIND service in the EU region.
Engineers are aware of the issue and are actively investigating.
We sincerely apologize for the inconvenience.
Feb 7, 09:17 CET
Monitoring - A fix has been fully implemented and the service has recovered. We are continuing to monitor the results.
Feb 6, 22:48 CET
Identified - The issue has been identified and a fix has been implemented and service is recovering. We sincerly apologize for the inconvenience
Feb 6, 21:48 CET
Investigating - We are currently investigating an event that is impacting the functionality on the FIND service in the EU region.

A subset of clients will be experiencing high latency or 5xx-errors.
Feb 6, 19:35 CET