All Systems Operational

About This Site

Welcome to the Episerver service dashboard where you can view and register to receive status updates regarding our services. We have launched this communication channel for our customers and partners to ensure that we can keep you updated with the latest information. We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Episerver Support Operational
E-mail Operational
Telephone Operational
Web interface Operational
Digital Experience Cloud Service Operational
EMEA Region Operational
West US Region Operational
East US Region Operational
APAC Region Operational
Canada East Region Operational
Management Portal Operational
Digital Experience Cloud FIND Operational
EMEA Region Operational
APAC Region Operational
East US Region Operational
Canada East Region Operational
Digital Experience Cloud Social Operational
EMEA Region Operational
Everweb Operational
Everweb DC SE1 (Stockholm) ? Operational
Everweb DC SE2 (Stockholm) ? Operational
Everweb DC UK1 (London) ? Operational
Everweb DC AU1 (Sydney) ? Operational
Everweb DC US1 (Chicago) ? Operational
Campaign - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP Operational
Campaign Secured File Transfer Service (SFTP) Operational
Subscribe and unsubscribe service ? Operational
Intelligence Cloud - US EAST Region (AMZN) Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Intelligence Cloud - EMEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Intelligence Cloud - USEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Intelligence Cloud - CAEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Intelligence Cloud - APAC01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We are continue migrating accounts that communicate with serviceUrl es-eu-api01.episerver.net. The maintenance period will be extended as following:

Start time: December 1, 2021 at 00:00 UTC
End time: December 31, 2021 at 23:59 UTC

For any questions or concerns please see: https://support.episerver.com/hc/en-us
Nov 15, 03:46 CET
Update - We are continue migrating accounts that communicate with serviceUrl es-eu-api01.episerver.net. The maintenance period will be extended as following:

Start time: November 1, 2021 at 00:00 UTC
End time: November 30, 2021 at 23:59 UTC

For any questions or concerns please see: https://support.episerver.com/hc/en-us
Oct 14, 09:49 CEST
Update - We are continue migrating accounts that communicate with serviceUrl es-eu-api01.episerver.net. The maintenance period will be extended as following:

Start time: September 1, 2021 at 00:00 UTC
End time: October 31, 2021 at 23:59 UTC

For any questions or concerns please see: https://support.episerver.com/hc/en-us
Aug 27, 09:36 CEST
Update - We are continue migrating accounts that communicate with serviceUrl es-eu-api01.episerver.net. The maintenance period will be extended as following:

Start time: August 4, 2021 at 00:00 UTC
End time: August 31, 2021 at 23:59 UTC

For any questions or concerns please see: https://support.episerver.com/hc/en-us
Aug 10, 05:04 CEST
Scheduled - There will be a maintenance performed on the Search & Navigation Service (formerly known as FIND) in the EMEA region. A subset of accounts provisioned in the EMEA Region on legacy infrastructure, will be moved to the newest generation cloud-based architecture. This will be rolled out in several phases and batches.

First phase includes migration of accounts communicating with serviceUrl es-eu-api01.episerver.net.

When
Start time: June 3, 2021 at 00:00 UTC
End time: August 3, 2021 at 23:59 UTC

Impact
Each individual account will have a change window of an average of two hours, the time of the move is dependent on how much data the account contains. Search functionality as well as any read-operation will still work during this time. Some customers with a Find API version lower than 13.2.8 might experience some missing content after the account has been moved. In that case, please run the Find re-indexing job. https://webhelp.episerver.com/latest/en/find/clearing-reindexing.htm

Why
In our commitment to always improve the platform for our customers we are migrating accounts to a new version of the back-end platform that will provide higher availability, higher resiliency, and better performance. Consolidating onto the newest generation allows us to focus maintenance and continuous improvement on one generation.

For more information, please read the blog post on World from Product Management: https://world.episerver.com/blogs/elias-lundmark/dates/2021/5/search--nagivation-backend-migrations/


For any questions or concerns please see: https://support.episerver.com/hc/en-us
May 20, 11:54 CEST
Past Incidents
Dec 2, 2021

No incidents reported today.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021
Resolved - For about 2 hours ( 1:50 PM - 3:50 PM ) there were problems with the accessibility of some Campaign services.
Affected Services:
* E-mail dispatch (degraded performance)
* Bounce management (degraded performance)
* Tracking (partial outage)
* Online versions of mailings (partial outage)
* Hosting of images and files (partial outage)
* Campaign E-Mail Submission via SMTP (partial outage)
* Subscribe and unsubscribe service (partial outage)
Nov 28, 14:00 CET
Nov 27, 2021

No incidents reported.

Nov 26, 2021
Resolved - This incident has been resolved and event processing is enabled.
Nov 26, 09:23 CET
Update - At this moment, alerts have been cleared and we are continuing to work on long term corrective actions to stabilize the service. Another update will be provided once we enable event processing, or if the situation changes.

We sincerely apologize for the inconvenience!
Nov 25, 13:33 CET
Update - Our engineering team is continuing to deploy mitigations.
Nov 24, 23:10 CET
Update - Our engineering team is continuing to deploy mitigations. We apologize for the inconvenience and
will share an update once we have more information.
Nov 24, 21:00 CET
Monitoring - We have identified and addressed issue with Visitor Intelligence (Profile Store) in the East US. We are currently monitoring the health and during the recovery we still accept events but stopped the data processing to minimize the load.
Nov 24, 18:26 CET
Nov 25, 2021
Nov 24, 2021
Nov 23, 2021

No incidents reported.

Nov 22, 2021
Resolved - This incident has been resolved.
Nov 22, 11:27 CET
Monitoring - Beginning at 2:45 PM UTC, we experienced a blockage to access the Optimizely Generic Redirect Service. The service adds a www prefix to an apex domain. The blockage was put in place, temporarily in order to mitigate a DDoS attack. This resulted in a few site alerts for requests that happened to routed to the service (apex domain requests). The attack has been mitigated and the Generic Redirect service was again accessible at 3:50 PM UTC. We are continuing to monitor and will provide updates on this issue.
Nov 20, 20:34 CET
Nov 21, 2021

No incidents reported.

Nov 20, 2021
Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.