All Systems Operational

About This Site

Welcome to the Episerver service dashboard where you can view and register to receive status updates regarding our services. We have launched this communication channel for our customers and partners to ensure that we can keep you updated with the latest information. We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Episerver Support Operational
E-mail Operational
Telephone Operational
Web interface Operational
Digital Experience Cloud Service Operational
EMEA Region Operational
West US Region Operational
East US Region Operational
APAC Region Operational
Canada East Region Operational
Management Portal Operational
Digital Experience Cloud FIND Operational
EMEA Region Operational
APAC Region Operational
East US Region Operational
Canada East Region Operational
Digital Experience Cloud Social Operational
EMEA Region Operational
Everweb Operational
Everweb DC SE1 (Stockholm) ? Operational
Everweb DC SE2 (Stockholm) ? Operational
Everweb DC UK1 (London) ? Operational
Everweb DC AU1 (Sydney) ? Operational
Everweb DC US1 (Chicago) ? Operational
Campaign - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP Operational
Campaign Secured File Transfer Service (SFTP) Operational
Subscribe and unsubscribe service ? Operational
Intelligence Cloud - US EAST Region (AMZN) Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Intelligence Cloud - EMEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Intelligence Cloud - USEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Intelligence Cloud - CAEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Intelligence Cloud - APAC01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
There will be a maintenance performed on the Search & Navigation Service (formerly known as FIND) in the EMEA region. A subset of accounts provisioned in the EMEA Region on legacy infrastructure, will be moved to the newest generation cloud-based architecture. This will be rolled out in several phases and batches.

First phase includes migration of accounts communicating with serviceUrl es-eu-api01.episerver.net.

When
Start time: June 3, 2021 at 00:00 UTC
End time: August 3, 2021 at 23:59 UTC

Impact
Each individual account will have a change window of an average of two hours, the time of the move is dependent on how much data the account contains. Search functionality as well as any read-operation will still work during this time. Some customers with a Find API version lower than 13.2.8 might experience some missing content after the account has been moved. In that case, please run the Find re-indexing job. https://webhelp.episerver.com/latest/en/find/clearing-reindexing.htm

Why
In our commitment to always improve the platform for our customers we are migrating accounts to a new version of the back-end platform that will provide higher availability, higher resiliency, and better performance. Consolidating onto the newest generation allows us to focus maintenance and continuous improvement on one generation.

For more information, please read the blog post on World from Product Management: https://world.episerver.com/blogs/elias-lundmark/dates/2021/5/search--nagivation-backend-migrations/


For any questions or concerns please see: https://support.episerver.com/hc/en-us
Posted on May 20, 11:54 CEST
Past Incidents
Jun 20, 2021

No incidents reported today.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021
Resolved - This incident has been resolved. We will continue our investigation to establish the cause.

A Post Mortem will be published as soon as it becomes available.
Jun 15, 14:19 CEST
Update - We are currently working on short and long term corrective actions to stabilize the service. We are continuing to closely monitor the health of the service and we will continue to provide new updates as information becomes available.

We sincerely apologize for the inconvenience!!
Jun 14, 16:09 CEST
Update - We are continuing to monitor the health of this service and will continue to provide updates as they become available
Jun 11, 22:36 CEST
Update - The service has started operational. We are continuing to monitor the health and performance.
Jun 11, 05:05 CEST
Update - We are continuing to monitor the service and will provides updates as they become available.
Jun 10, 23:55 CEST
Monitoring - The problem has been fixed and we have started processing data, but there is still a delay between tracking the event and processing event.

More updates will be provided as soon as they become available.
Jun 10, 09:50 CEST
Update - The service has just been recovered. We will keep monitoring the status and provide further updates.
Jun 10, 06:04 CEST
Update - The recovery is still progressing.
We sincerely apologize for this inconvenience and will continue to provide further updates.
Jun 10, 05:20 CEST
Update - We are currently working on implementing the fix. The recovery is progressing in a positive manner, however the service is not yet fully recovered. Thank you for your patience.
Jun 9, 22:59 CEST
Update - The issue has been identified and a fix is being implemented. Service is starting to recover.
Jun 9, 15:09 CEST
Update - We are continuing to work on short-term corrective actions to stabilize the service.

Thank you for your patience.
Jun 9, 11:11 CEST
Update - The cause has been identified and we are diligently working on the fix. We will provide more updates as soon as they become available.
Jun 9, 04:45 CEST
Identified - The Engineering team is working diligently to identify the cause of this issue and to apply a fix.

We sincerely apologize for this inconvenience and will continue to provide updates as they become available.
Jun 8, 22:52 CEST
Update - We are continuing to actively investigate this issue.

More information will be provided as it is known.
Jun 8, 19:38 CEST
Update - We are continuing to investigate this issue.

We apologize for the inconvenience and will share an update once we have more information.
Jun 8, 15:18 CEST
Investigating - We are currently investigating an event that is impacting the functionality of the Visitor Intelligence service in the EMEA region.

Tracked events are accepted, but the event processing is on hold. New tracked events and corresponding changes in profiles are not available and are not used when segmenting visitors. Refreshing the cache for the event-based segment is on hold. Requests for exporting specific profile data (GDPR requests) are accepted, but the executing is on hold. The upcoming data will be processed after the incident has been resolved.

We will post additional updates once we obtain more information.
Jun 8, 12:49 CEST
Jun 14, 2021
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Jun 10, 2021
Resolved - This incident has been resolved
Jun 10, 18:29 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 15:55 CEST
Update - We are continuing to investigate this issue.
Jun 10, 15:18 CEST
Investigating - We are currently investigating an event that is impacting the functionality of the Visitor Intelligence service in the US East region.

We will post additional updates once we obtain more information.
Jun 10, 12:46 CEST
Resolved - This incident has been resolved. We will continue our investigation to establish the cause.
The Incident Postmortem will be published as soon as it becomes available.
Jun 10, 10:36 CEST
Update - The service is fully operational.
We are continuing to monitor the services availability and establish the root cause.
Jun 10, 09:55 CEST
Monitoring - The service is fully operational.
We are continuing to monitor the services availability and establish the root cause.
Jun 10, 09:52 CEST
Identified - The cause has been identified and we are diligently working on the fix. We will provide more updates as soon as they become available.
Jun 10, 08:46 CEST
Update - We are continuing to investigate this issue.
We apologize for the inconvenience and will share an update as soon as we have more information.
Jun 10, 05:15 CEST
Update - We are continuing to investigate this issue. We will continue to provide updates as information becomes available. Thank you for your patience
Jun 9, 22:22 CEST
Investigating - We are currently investigating an event that is impacting the availability on the FIND service in the EU region (V1)

A subset of clients will be experiencing high latency or 5xx-errors.
Jun 9, 18:36 CEST
Jun 9, 2021
Jun 8, 2021
Jun 7, 2021
Resolved - This incident has been resolved
Jun 7, 22:44 CEST
Monitoring - Full functionality of the PaaS Portal has been restored and we will continue to monitor its health and performance.
Jun 7, 20:50 CEST
Investigating - We're currently experiencing issues with PaaS Portal connectivity. The Engineering team is actively working with our third parties to find a root cause.

We apologize for the inconvenience and will share an update once we have more information.
Jun 7, 20:46 CEST
Jun 6, 2021

No incidents reported.