All Systems Operational

About This Site

Welcome to the Episerver service dashboard where you can view and register to receive status updates regarding our services. We have launched this communication channel for our customers and partners to ensure that we can keep you updated with the latest information. We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Episerver Support Operational
E-mail Operational
Telephone Operational
Web interface Operational
Digital Experience Cloud Service Operational
EMEA Region Operational
West US Region Operational
East US Region Operational
APAC Region Operational
Digital Experience Cloud FIND Operational
EMEA Region Operational
APAC Region Operational
East US Region Operational
Digital Experience Cloud Social Operational
EMEA Region Operational
Everweb Operational
Everweb DC SE1 (Stockholm) ? Operational
Everweb DC SE2 (Stockholm) ? Operational
Everweb DC UK1 (London) ? Operational
Everweb DC AU1 (Sydney) ? Operational
Everweb DC US1 (Chicago) ? Operational
Campaign - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP Operational
Campaign Secured File Transfer Service (SFTP) Operational
Subscribe and unsubscribe service ? Operational
Intelligence Cloud - US EAST Region (AMZN) Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Intelligence Cloud - EMEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Intelligence Cloud - USEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Intelligence Cloud - CAEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Intelligence Cloud - APAC01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 27, 2021

No incidents reported today.

Jan 26, 2021
Completed - The scheduled maintenance has been completed.
Jan 26, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 04:01 CET
Scheduled - Search & Navigation (Find) is performing an emergency maintenance on Tuesday January 26, 2021 for a 60 minute window from 03:00 AM - 04:00 AM UTC (4:00am-5:00am CET).

During this window, Find Crawler functionality will not be available for those hosted in EMEA04 while work is being carried out. No other functionality towards EMEA04 is expected to be impacted by this maintenance. There is no risk for interruption of search features.
Jan 25, 17:15 CET
Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021
Completed - The scheduled maintenance has been completed.
Jan 20, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 00:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Dec 3, 10:34 CET
Scheduled - Our supplier for transactional e-mails and SMTP services in the Episerver Digital Experience Platform are making some changes around authentication methods to strengthen security. This change will take effect on January 20th, 2021 and includes discontinuation of basic authentication and enforcing the use of API keys instead.

What does this mean for you?
If you are using the transactional e-mail services provided with the Episerver Digital Experience Platform, you need to make some modifications to the SMTP configuration. The process for modifying the configuration and for obtaining the API keys as self-service through the DXP Management Portal can be found in this blog post on World: https://world.episerver.com/blogs/elias-lundmark/dates/2020/12/smtp-authentication-changes-in-dxp2/

What happens if we don´t do anything prior the discontinuation of basic authentication?
Don´t worry, we will be applying this transformation for all preproduction and production environments that do not authenticate with an API key before the new authentication method is enforced to ensure that transactional e-mails keep working as expected. This only concerns environments with existing SMTP authentication supplied by DXP, and no downtime is expected with this change.

Please note that future deployments will be blocked if we notice SMTP sections using the old way of authenticating after we have made the configuration transform. At that point, the deployment process will throw an error message and guide you through the process of changing the configuration in the deployment package.

If you have any questions or concerns, please reach out to us at support@episerver.com
Dec 3, 10:33 CET
Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.