All Systems Operational

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Welcome to the Episerver service dashboard where you can view and register to receive status updates regarding our services. We have launched this communication channel for our customers and partners to ensure that we can keep you updated with the latest information. We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Episerver Support Operational
E-mail Operational
Telephone Operational
Web interface Operational
Digital Experience Cloud Service Operational
EMEA Region Operational
West US Region Operational
East US Region Operational
APAC Region Operational
Canada East Region Operational
Management Portal Operational
Digital Experience Cloud FIND Operational
EMEA Region Operational
APAC Region Operational
East US Region Operational
Canada East Region Operational
Digital Experience Cloud Social Operational
EMEA Region Operational
Everweb Operational
Everweb DC SE1 (Stockholm) ? Operational
Everweb DC SE2 (Stockholm) ? Operational
Everweb DC UK1 (London) ? Operational
Everweb DC AU1 (Sydney) ? Operational
Everweb DC US1 (Chicago) ? Operational
Campaign - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Subscribe and unsubscribe service ? Operational
Scheduled Jobs ? Operational
Intelligence Cloud - US EAST Region (AMZN) Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Intelligence Cloud - EMEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Intelligence Cloud - USEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Intelligence Cloud - CAEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Intelligence Cloud - APAC01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Product Recommendation - EMEA Region Operational
SE Cluster 1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
There will be a maintenance performed on the Search & Navigation Service (formerly known as FIND) in the US region. A subset of accounts provisioned in the US Region on legacy infrastructure, will be moved to the newest generation cloud-based architecture. This will be rolled out in several phases and batches.

Second phase includes migration of accounts communicating with serviceUrl es-us-api01.episerver.net.

When
Start time: September 5, 2022 at 00:00 UTC
End time: December 31, 2022 at 23:59 UTC

Impact
Each individual account will have a change window of an average of two hours, the time of the move is dependent on how much data the account contains. Search functionality as well as any read-operation will still work during this time. Some customers with a Find API version lower than 13.2.8 might experience some missing content after the account has been moved. In that case, please run the Find re-indexing job. https://webhelp.episerver.com/latest/en/find/clearing-reindexing.htm

Why
In our commitment to always improve the platform for our customers we are migrating accounts to a new version of the back-end platform that will provide higher availability, higher resiliency, and better performance. Consolidating onto the newest generation allows us to focus maintenance and continuous improvement on one generation.

For more information, please read the blog post on World from Product Management: https://world.episerver.com/blogs/elias-lundmark/dates/2021/5/search--nagivation-backend-migrations/

Posted on Aug 23, 2022 - 05:32 CEST
Past Incidents
Dec 7, 2022

No incidents reported today.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - This incident has been resolved.
Nov 25, 10:20 CET
Monitoring - A fix has been implemented and the service starts recovering. We're closely monitoring the results.
Nov 25, 09:36 CET
Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the AP region, APAC01.

A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available.

Thank you for your patience.

Nov 25, 09:26 CET
Nov 24, 2022
Resolved - This incident has been resolved at 14:40 CET.
Nov 24, 15:59 CET
Monitoring - We investigated an event that was impacting the processes of Scheduled Jobs.

The problem is currently identified, mitigated and will be monitored now.

Nov 24, 15:54 CET
Nov 23, 2022

No incidents reported.