Monitoring - A workaround has been implemented and we are monitoring the results.
Nov 27, 12:04 CET
Investigating - We are currently investigating a network connectivity issue in one of our Swedish Datacenters.

A subset of clients will be experiencing high latency or 5xx-errors.

We apologize for the inconvenience and will share an update once we have more information.
Nov 27, 11:31 CET

About This Site

Welcome to the Episerver service dashboard where you can view and register to receive status updates regarding our services. We have launched this communication channel for our customers and partners to ensure that we can keep you updated with the latest information. We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Episerver Support Operational
E-mail Operational
Telephone Operational
Web interface Operational
Digital Experience Cloud Service Operational
EMEA Region Operational
West US Region Operational
East US Region Operational
APAC Region Operational
Digital Experience Cloud FIND Operational
EMEA Region Operational
APAC Region Operational
East US Region Operational
Digital Experience Cloud Social Operational
EMEA Region Operational
Everweb Operational
Everweb DC SE1 (Stockholm) ? Operational
Everweb DC SE2 (Stockholm) ? Operational
Everweb DC UK1 (London) ? Operational
Everweb DC AU1 (Sydney) ? Operational
Everweb DC US1 (Chicago) ? Operational
Campaign - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP Operational
Campaign Secured File Transfer Service (SFTP) Operational
Subscribe and unsubscribe service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - The scheduled maintenance planned to start on November 18th, 2020 has been postponed after agreement with our transactional e-mail supplier. New start date for this maintenance is December 1st and completion by the latest December 9th, 2020.

If you have any questions or concerns, please reach out to us at support@episerver.com.
Nov 13, 12:11 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 21:03 CET
Scheduled - Our supplier for transactional e-mails and SMTP services in the Episerver Digital Experience Platform are making some changes around authentication methods to strengthen security. This change will be rolled out in phases during the current quarter, Q4 2020 with the start on November 18th, 2020. The change includes discontinuation of basic authentication and enforcing the use of API keys instead.

What does this mean for you?
If you are using the transactional e-mail services provided with the Episerver Digital Experience Platform, you need to make some modifications to the SMTP configuration. The modifications are described in our documentation on World, https://world.episerver.com/documentation/developer-guides/digital-experience-platform/development-considerations/configuring-the-email-server/.
We are currently working to provide you with the API keys as self-service through the DXP Management Portal, and you will be able to generate the keys in a soon upcoming release.

What happens if we don´t do anything prior the discontinuation of basic authentication?

Don´t worry, we will be applying this transformation for all preproduction and production environments that do not authenticate with an API key before the new authentication method is enforced to ensure that transactional e-mails keep working as expected. This only concerns environments with existing SMTP authentication supplied by DXP, and no downtime is expected with this change.

Please note that future deployments will be blocked if we notice SMTP sections using the old way of authenticating after we have made the configuration transform. At that point, the deployment process will throw an error message and guide you through the process of changing the configuration in the deployment package.

If you have any questions or concerns, please reach out to us at support@episerver.com.
Nov 4, 21:02 CET
Past Incidents
Nov 27, 2020

Unresolved incident: Network connectivity issues in Sweden.

Nov 26, 2020
Resolved - This incident has been resolved.
Nov 26, 14:49 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 12:40 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 26, 12:34 CET
Investigating - We are currently investigating an issue with DXP deployments.
Nov 26, 12:09 CET
Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020
Resolved - This incident has been resolved.

We will continue our investigation to establish the root cause. A post mortem will be published as soon as it becomes available
Nov 23, 10:10 CET
Monitoring - The issue has been identified and mitigation steps have been applied.
The service is restored and we are monitoring the health.
Nov 23, 09:09 CET
Investigating - We are currently investigating an event that is impacting the functionality on the FIND service in the US region, USEA02.

A subset of clients will be experiencing high latency or 5xx-errors.
Nov 23, 08:43 CET
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.