Update - We are continuing to take remediation steps to restore full functionality.

We appreciate your patience and will continue to update with progress.
Jan 20, 17:40 CET
Identified - The issue has been identified and we are working on mitigation.

Thank you for your patience.
Jan 20, 16:34 CET
Update - We are continuing to investigate this issue.

We apologize for the inconvenience and will share an update once we have more information.
Jan 20, 16:03 CET
Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EMEA region, EMEA01.

A subset of clients will be experiencing high latency or 5xx-errors.

More updates will be provided as soon as they become available.
Jan 20, 15:30 CET

About This Site

Welcome to the Episerver service dashboard where you can view and register to receive status updates regarding our services. We have launched this communication channel for our customers and partners to ensure that we can keep you updated with the latest information. We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Episerver Support Operational
E-mail Operational
Telephone Operational
Web interface Operational
Digital Experience Cloud Service Operational
EMEA Region Operational
West US Region Operational
East US Region Operational
APAC Region Operational
Canada East Region Operational
Management Portal Operational
Digital Experience Cloud FIND Degraded Performance
EMEA Region Degraded Performance
APAC Region Operational
East US Region Operational
Canada East Region Operational
Digital Experience Cloud Social Operational
EMEA Region Operational
Everweb Operational
Everweb DC SE1 (Stockholm) ? Operational
Everweb DC SE2 (Stockholm) ? Operational
Everweb DC UK1 (London) ? Operational
Everweb DC AU1 (Sydney) ? Operational
Everweb DC US1 (Chicago) ? Operational
Campaign - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP Operational
Campaign Secured File Transfer Service (SFTP) Operational
Subscribe and unsubscribe service ? Operational
Intelligence Cloud - US EAST Region (AMZN) Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Intelligence Cloud - EMEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Intelligence Cloud - USEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Intelligence Cloud - CAEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Intelligence Cloud - APAC01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Dec 10, 10:24 CET
Scheduled - There will be a maintenance performed on the Search & Navigation Service (formerly known as FIND) in the EMEA region. A subset of accounts provisioned in the EMEA Region on legacy infrastructure, will be moved to the newest generation cloud-based architecture. This will be rolled out in several phases and batches.

Second phase includes migration of accounts communicating with serviceUrl es-eu-api02.episerver.net.

When
Start time: January 1, 2022 at 00:00 UTC
End time: March 31, 2022 at 23:59 UTC

Impact
Each individual account will have a change window of an average of two hours, the time of the move is dependent on how much data the account contains. Search functionality as well as any read-operation will still work during this time. Some customers with a Find API version lower than 13.2.8 might experience some missing content after the account has been moved. In that case, please run the Find re-indexing job. https://webhelp.episerver.com/latest/en/find/clearing-reindexing.htm

Why
In our commitment to always improve the platform for our customers we are migrating accounts to a new version of the back-end platform that will provide higher availability, higher resiliency, and better performance. Consolidating onto the newest generation allows us to focus maintenance and continuous improvement on one generation.

For more information, please read the blog post on World from Product Management: https://world.episerver.com/blogs/elias-lundmark/dates/2021/5/search--nagivation-backend-migrations/
Dec 10, 04:38 CET
Update - We are continue migrating accounts that communicate with serviceUrl es-eu-api01.episerver.net. The maintenance period will be extended as following:

Start time: February 1, 2022 at 00:00 UTC
End time: March 31, 2022 at 23:59 UTC

For any questions or concerns please see: https://support.episerver.com/hc/en-us
Jan 20, 09:06 CET
Update - We are continue migrating accounts that communicate with serviceUrl es-eu-api01.episerver.net. The maintenance period will be extended as following:

Start time: January 1, 2022 at 00:00 UTC
End time: January 31, 2022 at 23:59 UTC

For any questions or concerns please see: https://support.episerver.com/hc/en-us
Dec 23, 09:11 CET
Update - We are continue migrating accounts that communicate with serviceUrl es-eu-api01.episerver.net. The maintenance period will be extended as following:

Start time: December 1, 2021 at 00:00 UTC
End time: December 31, 2021 at 23:59 UTC

For any questions or concerns please see: https://support.episerver.com/hc/en-us
Nov 15, 03:46 CET
Update - We are continue migrating accounts that communicate with serviceUrl es-eu-api01.episerver.net. The maintenance period will be extended as following:

Start time: November 1, 2021 at 00:00 UTC
End time: November 30, 2021 at 23:59 UTC

For any questions or concerns please see: https://support.episerver.com/hc/en-us
Oct 14, 09:49 CEST
Update - We are continue migrating accounts that communicate with serviceUrl es-eu-api01.episerver.net. The maintenance period will be extended as following:

Start time: September 1, 2021 at 00:00 UTC
End time: October 31, 2021 at 23:59 UTC

For any questions or concerns please see: https://support.episerver.com/hc/en-us
Aug 27, 09:36 CEST
Update - We are continue migrating accounts that communicate with serviceUrl es-eu-api01.episerver.net. The maintenance period will be extended as following:

Start time: August 4, 2021 at 00:00 UTC
End time: August 31, 2021 at 23:59 UTC

For any questions or concerns please see: https://support.episerver.com/hc/en-us
Aug 10, 05:04 CEST
Scheduled - There will be a maintenance performed on the Search & Navigation Service (formerly known as FIND) in the EMEA region. A subset of accounts provisioned in the EMEA Region on legacy infrastructure, will be moved to the newest generation cloud-based architecture. This will be rolled out in several phases and batches.

First phase includes migration of accounts communicating with serviceUrl es-eu-api01.episerver.net.

When
Start time: June 3, 2021 at 00:00 UTC
End time: August 3, 2021 at 23:59 UTC

Impact
Each individual account will have a change window of an average of two hours, the time of the move is dependent on how much data the account contains. Search functionality as well as any read-operation will still work during this time. Some customers with a Find API version lower than 13.2.8 might experience some missing content after the account has been moved. In that case, please run the Find re-indexing job. https://webhelp.episerver.com/latest/en/find/clearing-reindexing.htm

Why
In our commitment to always improve the platform for our customers we are migrating accounts to a new version of the back-end platform that will provide higher availability, higher resiliency, and better performance. Consolidating onto the newest generation allows us to focus maintenance and continuous improvement on one generation.

For more information, please read the blog post on World from Product Management: https://world.episerver.com/blogs/elias-lundmark/dates/2021/5/search--nagivation-backend-migrations/


For any questions or concerns please see: https://support.episerver.com/hc/en-us
May 20, 11:54 CEST
Past Incidents
Jan 20, 2022

Unresolved incident: Search & Navigation Incident - EMEA Region (EMEA01).

Jan 19, 2022
Completed - The planned maintenance work was successfully completed.
Jan 19, 19:27 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 18:30 CET
Scheduled - We would like to inform you that we will carry out maintenance work on our Campaign Platform Infrastructure on Wednesday, January 19th, 2022 - between 6:30 p.m. and 8:30 p.m. Therefore, some services in Optimizely Campaign will only be available limited during the maintenance time.

There will be a delayed processing after completion of the maintenance work for the following services:
• All import and export jobs
• Marketing Automation Campaigns
• Event mails and API-triggered mails (transaction mails incl. DOI mails)
• Scheduled campaigns
Jan 11, 16:26 CET
Resolved - Short outage again during 01:48 am to 02:10 am. Reason: Announced maintenance work by our service provider.
Jan 19, 02:14 CET
Resolved - For about 12 minutes, the service was only available on a limited basis.
Jan 19, 01:24 CET
Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022
Resolved - This incident has been resolved.
We will continue our investigation to establish the root cause. An RCA will be published as soon as it becomes available
Jan 12, 03:08 CET
Update - We are currently working on short and long term corrective actions to stabilize the
service. At this moment, service is reporting full functionality and we are continuing
to closely monitor the health of the service.

If the situation changes we will provide a new update.

We sincerely apologize for the inconvenience!
Jan 11, 22:33 CET
Update - We are continuing to monitor the health of the service for any further issues.
Jan 11, 20:22 CET
Update - We are continuing to monitor for any further issues.
Jan 11, 17:02 CET
Monitoring - All alerts have been cleared and we will continue to monitor the situation.

We are working on establishing the cause for the alerts.

More updates will be provided as soon as they become available.
Jan 11, 16:53 CET
Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EMEA region, EMEA11.

A subset of clients will be experiencing high latency or 5xx-errors.

More updates will be provided as soon as they become available.
Jan 11, 14:51 CET
Jan 11, 2022
Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.