All Systems Operational

About This Site

Welcome to the Episerver service dashboard where you can view and register to receive status updates regarding our services. We have launched this communication channel for our customers and partners to ensure that we can keep you updated with the latest information. We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Episerver Support Operational
E-mail Operational
Telephone Operational
Web interface Operational
Digital Experience Cloud Service Operational
EMEA Region Operational
West US Region Operational
East US Region Operational
APAC Region Operational
Canada East Region Operational
Management Portal Operational
Digital Experience Cloud FIND Operational
EMEA Region Operational
APAC Region Operational
East US Region Operational
Canada East Region Operational
Digital Experience Cloud Social Operational
EMEA Region Operational
Everweb Operational
Everweb DC SE1 (Stockholm) ? Operational
Everweb DC SE2 (Stockholm) ? Operational
Everweb DC UK1 (London) ? Operational
Everweb DC AU1 (Sydney) ? Operational
Everweb DC US1 (Chicago) ? Operational
Campaign - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP Operational
Campaign Secured File Transfer Service (SFTP) Operational
Subscribe and unsubscribe service ? Operational
Intelligence Cloud - US EAST Region (AMZN) Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Intelligence Cloud - EMEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Intelligence Cloud - USEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Intelligence Cloud - CAEA01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Intelligence Cloud - APAC01 Region Operational
Content Recommendations API Operational
Content Recommendations Management interface Operational
Visitor Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We are continue migrating accounts that communicate with serviceUrl es-eu-api01.episerver.net. The maintenance period will be extended as following:

Start time: November 1, 2021 at 00:00 UTC
End time: November 30, 2021 at 23:59 UTC

For any questions or concerns please see: https://support.episerver.com/hc/en-us
Oct 14, 09:49 CEST
Update - We are continue migrating accounts that communicate with serviceUrl es-eu-api01.episerver.net. The maintenance period will be extended as following:

Start time: September 1, 2021 at 00:00 UTC
End time: October 31, 2021 at 23:59 UTC

For any questions or concerns please see: https://support.episerver.com/hc/en-us
Aug 27, 09:36 CEST
Update - We are continue migrating accounts that communicate with serviceUrl es-eu-api01.episerver.net. The maintenance period will be extended as following:

Start time: August 4, 2021 at 00:00 UTC
End time: August 31, 2021 at 23:59 UTC

For any questions or concerns please see: https://support.episerver.com/hc/en-us
Aug 10, 05:04 CEST
Scheduled - There will be a maintenance performed on the Search & Navigation Service (formerly known as FIND) in the EMEA region. A subset of accounts provisioned in the EMEA Region on legacy infrastructure, will be moved to the newest generation cloud-based architecture. This will be rolled out in several phases and batches.

First phase includes migration of accounts communicating with serviceUrl es-eu-api01.episerver.net.

When
Start time: June 3, 2021 at 00:00 UTC
End time: August 3, 2021 at 23:59 UTC

Impact
Each individual account will have a change window of an average of two hours, the time of the move is dependent on how much data the account contains. Search functionality as well as any read-operation will still work during this time. Some customers with a Find API version lower than 13.2.8 might experience some missing content after the account has been moved. In that case, please run the Find re-indexing job. https://webhelp.episerver.com/latest/en/find/clearing-reindexing.htm

Why
In our commitment to always improve the platform for our customers we are migrating accounts to a new version of the back-end platform that will provide higher availability, higher resiliency, and better performance. Consolidating onto the newest generation allows us to focus maintenance and continuous improvement on one generation.

For more information, please read the blog post on World from Product Management: https://world.episerver.com/blogs/elias-lundmark/dates/2021/5/search--nagivation-backend-migrations/


For any questions or concerns please see: https://support.episerver.com/hc/en-us
May 20, 11:54 CEST
Past Incidents
Oct 26, 2021

No incidents reported today.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021
Resolved - This incident has been resolved. We will continue our investigation to establish the full root cause and resolution.
Oct 22, 10:44 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 23:44 CEST
Investigating - We are currently investigating this issue.
Oct 20, 19:17 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 18:40 CEST
Investigating - We are currently investigating an issue with Visitor Intelligence (Profile Store) in the East US. We still accept events but stopped the data processing to minimize the load.

We will provide more updates as soon as they become available.
Oct 20, 17:17 CEST
Oct 21, 2021

No incidents reported.

Oct 20, 2021
Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.