All Systems Operational

About This Site

Welcome to the Episerver service dashboard where you can view and register to receive status updates regarding our services. We have launched this communication channel for our customers and partners to ensure that we can keep you updated with the latest information. We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Episerver Support Operational
E-mail Operational
Telephone Operational
Web interface Operational
Digital Experience Cloud Service Operational
EMEA Region Operational
West US Region Operational
East US Region Operational
APAC Region Operational
Digital Experience Cloud FIND Operational
EMEA Region Operational
APAC Region Operational
East US Region Operational
Digital Experience Cloud Social Operational
EMEA Region Operational
Everweb Operational
Everweb DC SE1 (Stockholm) ? Operational
Everweb DC SE2 (Stockholm) ? Operational
Everweb DC UK1 (London) ? Operational
Everweb DC AU1 (Sydney) ? Operational
Everweb DC US1 (Chicago) ? Operational
Campaign - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign interfaces (SOAP, http, SMTP, SFTP) ? Operational
Subscribe and unsubscribe service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Certificate replacement Jul 14, 00:00 - Jul 15, 00:00 CEST
On the 14th of July 2020 we will together with one of our third-party supplier carry out a scheduled maintenance on our platform. This maintenance will replace certificates on our external endpoints with certificates issued by DigiCert. We expect no impact to services as this change is by design seamless.
This can trigger an automatic certificate renewal for your DXP site(s) and to ensure seamless renewal, make sure that:

• Your application(s) support SNI certificates
• Your application(s) is NOT ‘pinned’ to the current certificate
• Your application allows DigiCert as root CA

If you have provided or purchased a dedicated certificate(s) for your website you are not affected by this maintenance.

If you have any questions, please contact support@episerver.com
Posted on Jun 10, 17:13 CEST
Past Incidents
Jul 5, 2020

No incidents reported today.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Resolved - This incident has been resolved. A RCA will be published as soon as it becomes available.
Jul 3, 05:52 CEST
Monitoring - The EU Region Find service is available and in green status. We are monitoring the service.
Jul 2, 18:55 CEST
Investigating - We are currently investigating an event that is impacting the availability on the FIND service in the EU region.

A subset of clients will be experiencing high latency or 5xx-errors.
Jul 2, 17:59 CEST
Jul 2, 2020
Resolved - This incident has been resolved.
We will continue our investigation to establish the root cause. A RCA will be published as soon as it becomes available.
Jul 2, 08:21 CEST
Monitoring - We have implemented a fix and the service is currently up. We are actively monitoring the health of the FIND Service in the EU Region.
Jul 1, 15:53 CEST
Identified - We are currently investigating an event that is impacting the availability on the FIND service in the EU region (EMEA07)
Initial mitigation step has been performed and the service is recovering.

A subset of clients will be experiencing high latency or 5xx-errors.
Jul 1, 12:11 CEST
Jul 1, 2020
Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020
Resolved - This incident has been resolved.

We will continue our investigation to establish the root cause. A RCA will be published as soon as it becomes available.
Jun 26, 16:50 CEST
Monitoring - All alerts have been cleared and we are closely monitoring the service.
Jun 26, 13:36 CEST
Update - We are continuing to closely monitor the recovery of the service and will provide more updates as soon as they become available.
Jun 26, 12:29 CEST
Identified - We have identified the issue and applied a corrective action. We are monitoring the results.
Jun 26, 11:05 CEST
Update - We have received new incoming alerts and we are working on to identify and resolve this issue as soon as possible.

A subset of clients will continue to experience high latency or 5xx-errors.

We apologize for the inconvenience and will share an update once we have more information.
Jun 26, 10:19 CEST
Investigating - The issue was starting to reoccur. We are continue investigating.
Jun 26, 10:17 CEST
Monitoring - We have implemented a fix and the service are up. We are currently monitoring the health of the FIND Service in the EU region
Jun 26, 09:34 CEST
Update - The issue was starting to reoccur while being recovered. We are working diligently to identify the root cause and performing a fix to bring the service up.
Jun 26, 08:21 CEST
Identified - We are currently investigating an event that is impacting the availability on the FIND service in the EU region.
Initial mitigation step has been performed and the service is recovering.

A subset of clients will be experiencing high latency or 5xx-errors.
Jun 26, 06:33 CEST
Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.