All Systems Operational
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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.
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Optimizely Support
Operational
E-mail
Operational
Telephone
Operational
Support Portal
Operational
Digital Experience Cloud Service - APAC Region
Operational
Australia East
Operational
Australia Southeast
Operational
Japan East
Operational
Southeast Asia
Operational
Digital Experience Cloud Service - EMEA Region
Operational
North Europe
Operational
West Europe
Operational
Norway East
Operational
Sweden Central
Operational
UK South
Operational
UAE North
Operational
Digital Experience Cloud Service - NA Region
Operational
Canada East
Operational
Canada Central
Operational
East US
Operational
East US 2
Operational
North Central US
Operational
West US
Operational
West US 2
Operational
Digital Experience Cloud Service - Management Portal
Operational
Search and Navigation - APAC Region
Operational
Singapore
Operational
Australia East
Operational
Search and Navigation - EMEA Region
Operational
Norway East
Operational
Sweden Central
Operational
UK South
Operational
North Europe
Operational
Search and Navigation - NA Region
Operational
Canada East
Operational
US East
Operational
US West
Operational
Optimizely Graph - APAC Region
Operational
Optimizely Graph - EMEA Region
Operational
Optimizely Graph - NA Region
Operational
East US
Operational
Canada East
Operational
Everweb
Operational
Datacenter SE1 (Stockholm)
Operational
Everweb Datacenter SE1
Datacenter SE2 (Stockholm)
Operational
Everweb Datacenter SE2
Campaign (Omnichannel Marketing Solution) - EMEA Region
Operational
E-mail dispatch
Operational
Rendering and delivering of e-mails; includes marketing automation.
Bounce management
Operational
Receiving and processing of returned e-mails
Tracking
Operational
Receiving and processing of opens and clicks; redirecting customers as needed.
Online versions of mailings
Operational
Providing HTML versions of e-mails for viewing in browsers.
Hosting of images and files
Operational
Hosting of static resources that can be linked from e-mails.
Campaign user interface
Operational
Graphical user interfaces for managing campaigns and content.
Campaign APIs (REST, HTTP, SOAP)
Operational
Various interfaces for automatic interaction with Campaign.
Campaign E-Mail Submission via SMTP
Operational
Interface for automatic interaction with Campaign using SMTP
Campaign Secured File Transfer Service (SFTP)
Operational
Interface for automatic interaction with Campaign using SFTP
Subscribe and unsubscribe service
Operational
Dedicated pages for (un-)subscribe; automatic processing of (un-)subscribe requests
Scheduled Jobs
Operational
The processing of scheduled jobs (e.g. data import, export and removal).
Content Recommendations - APAC Region
Operational
Content Recommendations API
Operational
Content Recommendations Management Interface
Operational
Visitor Intelligence
Operational
Content Recommendations - EMEA Region
Operational
Content Recommendations API
Operational
Content Recommendations Management Interface
Operational
Visitor Intelligence
Operational
Content Recommendations - NA Region
Operational
Content Recommendations API
Operational
Content Recommendations Management Interface
Operational
Visitor Intelligence
Operational
Product Recommendations - EMEA Region
Operational
Product Recommendations - NA Region
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Search & Navigation maintenance – Migration from legacy infrastructure to latest Cloud-based architecture
Aug 16, 2023 23:00 - Sep 30, 2023 22:59 UTC
Update -
We are continue migrating accounts that communicate with serviceUrl az-neu-api01.find.episerver.net. The maintenance period will be extended as following:
Start time: September 1, 2023 at 00:00 UTC
End time: September 30, 2023 at 23:59 UTC
For any questions or concerns please see: https://support.optimizely.com/hc/en-us
Aug 16, 2023 - 06:54 UTC
Start time: September 1, 2023 at 00:00 UTC
End time: September 30, 2023 at 23:59 UTC
For any questions or concerns please see: https://support.optimizely.com/hc/en-us
Aug 16, 2023 - 06:54 UTC
Scheduled -
There will be a maintenance performed on the Search & Navigation Service (formerly known as FIND) in the EU region. A subset of accounts provisioned in the EU Region on legacy infrastructure, will be moved to the newest generation cloud-based architecture.
The migration includes accounts communicating with serviceUrl az-neu-api01.find.episerver.net
When
Start time: July 7, 2023 at 00:00 UTC
End time: August 31, 2023 at 23:59 UTC
Impact
Each individual account will have a change window of an average of two hours, the time of the move is dependent on how much data the account contains. Search functionality as well as any read-operation will still work during this time. Some customers with a Find API version lower than 13.2.8 might experience some missing content after the account has been moved. In that case, please run the Find re-indexing job. https://webhelp.optimizely.com/latest/en/searchnavigation/clearing-reindexing.htm
Why
In our commitment to always improve the platform for our customers we are migrating accounts to a new version of the back-end platform that will provide higher availability, higher resiliency, and better performance. Consolidating onto the newest generation allows us to focus maintenance and continuous improvement on one generation.
For more information, please read the blog post on World from Product Management: https://world.optimizely.com/blogs/elias-lundmark/dates/2021/5/search--nagivation-backend-migrations/
Jun 23, 2023 - 07:07 UTC
The migration includes accounts communicating with serviceUrl az-neu-api01.find.episerver.net
When
Start time: July 7, 2023 at 00:00 UTC
End time: August 31, 2023 at 23:59 UTC
Impact
Each individual account will have a change window of an average of two hours, the time of the move is dependent on how much data the account contains. Search functionality as well as any read-operation will still work during this time. Some customers with a Find API version lower than 13.2.8 might experience some missing content after the account has been moved. In that case, please run the Find re-indexing job. https://webhelp.optimizely.com/latest/en/searchnavigation/clearing-reindexing.htm
Why
In our commitment to always improve the platform for our customers we are migrating accounts to a new version of the back-end platform that will provide higher availability, higher resiliency, and better performance. Consolidating onto the newest generation allows us to focus maintenance and continuous improvement on one generation.
For more information, please read the blog post on World from Product Management: https://world.optimizely.com/blogs/elias-lundmark/dates/2021/5/search--nagivation-backend-migrations/
Jun 23, 2023 - 07:07 UTC