All Systems Operational

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

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Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
East US Operational
Canada East Operational
Everweb Operational
Datacenter SE1 (Stockholm)
Operational
Datacenter SE2 (Stockholm)
Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch
Operational
Bounce management
Operational
Tracking
Operational
Online versions of mailings
Operational
Hosting of images and files
Operational
Campaign user interface
Operational
Campaign APIs (REST, HTTP, SOAP)
Operational
Campaign E-Mail Submission via SMTP
Operational
Campaign Secured File Transfer Service (SFTP)
Operational
Subscribe and unsubscribe service
Operational
Scheduled Jobs
Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We are continue migrating accounts that communicate with serviceUrl az-neu-api01.find.episerver.net. The maintenance period will be extended as following:

Start time: September 1, 2023 at 00:00 UTC
End time: September 30, 2023 at 23:59 UTC

For any questions or concerns please see: https://support.optimizely.com/hc/en-us

Aug 16, 2023 - 06:54 UTC
Scheduled - There will be a maintenance performed on the Search & Navigation Service (formerly known as FIND) in the EU region. A subset of accounts provisioned in the EU Region on legacy infrastructure, will be moved to the newest generation cloud-based architecture.

The migration includes accounts communicating with serviceUrl az-neu-api01.find.episerver.net

When
Start time: July 7, 2023 at 00:00 UTC
End time: August 31, 2023 at 23:59 UTC

Impact
Each individual account will have a change window of an average of two hours, the time of the move is dependent on how much data the account contains. Search functionality as well as any read-operation will still work during this time. Some customers with a Find API version lower than 13.2.8 might experience some missing content after the account has been moved. In that case, please run the Find re-indexing job. https://webhelp.optimizely.com/latest/en/searchnavigation/clearing-reindexing.htm

Why
In our commitment to always improve the platform for our customers we are migrating accounts to a new version of the back-end platform that will provide higher availability, higher resiliency, and better performance. Consolidating onto the newest generation allows us to focus maintenance and continuous improvement on one generation.

For more information, please read the blog post on World from Product Management: https://world.optimizely.com/blogs/elias-lundmark/dates/2021/5/search--nagivation-backend-migrations/

Jun 23, 2023 - 07:07 UTC
Past Incidents
Sep 27, 2023

No incidents reported today.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Resolved - We didn't notice any further problems.
All services are fully operational since 08:08 UCT.

Sep 22, 10:59 UTC
Update - We are continuing to monitor for any further issues.
Sep 22, 08:22 UTC
Monitoring - The platform is available again since 08:08 UCT.
We are still investigating and monitoring.

Sep 22, 08:22 UTC
Update - We are still investigating.

One update: E-mail dispatch and scheduled jobs are operational -- and have been all the time.

Sep 22, 07:11 UTC
Investigating - Availability is impacted again since 06:50 UCT.
Sep 22, 07:01 UTC
Monitoring - The platform is available again since 06:03 UCT.
Sep 22, 06:17 UTC
Update - We are continuing to investigate the issue.
Sep 22, 06:00 UTC
Update - We are continuing to investigate this issue.
Sep 22, 04:56 UTC
Investigating - We are currently investigating an event that is impacting the availibility of the Campaign platform.
Sep 22, 04:52 UTC
Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023
Resolved - This incident has been resolved.
Sep 17, 05:55 UTC
Update - All alerts have been cleared and all services are reporting full functionality restored. If the situation changes, we will provide a new update.

A Post Mortem will be available once we have received the RCA from Microsoft.

Sep 16, 19:16 UTC
Update - Microsoft is continuing their restoration efforts and they are manually rebooting affected instances. We are starting to see some initial signs of recovery.
Sep 16, 18:55 UTC
Monitoring - Microsoft has noted service recovery is progressing. The earlier affected compute nodes have started to recover and we should start to see the databases come back online.
Sep 16, 16:37 UTC
Update - During continued investigation Microsoft also identified some unhealthy compute nodes impacting the service health in the East US region. They are now focusing all their efforts to bring the affected nodes back to operational state.

More updates will be provided as soon as they become available.

Sep 16, 15:37 UTC
Update - Latest update is that Microsoft engineering team is still working to find the most suitable mitigation steps to recover the service.

We sincerely apologize for the inconvenience and will share more information once they become available.

Sep 16, 13:53 UTC
Update - We are continuing to experience a supplier issue that is impacting the availability and will continue to actively monitor the situation as Microsoft work on mitigation to alleviate the impact.
Sep 16, 12:28 UTC
Update - Our supplier has identified an underlying network infrastructure power issue impacting SQL Databases in the East US region. Microsoft are working diligently to mitigate the problem and we will continue to provide updates when we have more information available.
Sep 16, 10:58 UTC
Identified - We have identified that a limited subset of DXP and B2B clients in the East US Microsoft Datacenter are currently experiencing an issue with their service due to an underlying SQL fault. Microsoft is investigating the issue and we will post additional updates once we obtain more information from our supplier.

Thank you for your patience.

Sep 16, 09:43 UTC
Sep 16, 2023
Sep 15, 2023

No incidents reported.

Sep 14, 2023
Resolved - Our provider has reported that the underlying issue has been resolved and impacted users are no longer seeing any issues - we will of course continue to monitor.
Sep 14, 15:26 UTC
Monitoring - We are seeing the issue clear and most users have reported full functionality restored.
Sep 14, 15:14 UTC
Identified - We have identified that our back-end ticking system is experiencing issues and you may see a delay in your ticket response time or have trouble seeing your tickets on support.optimizely.com
Sep 14, 15:02 UTC
Sep 13, 2023

No incidents reported.