Monitoring - Episerver FIND issue has been resolved. All FIND regions are operational and we are monitoring to prevent further outage.
Dec 14, 10:38 CET
Identified - We have identified the issue and are working on a resolution. To mitigate the immediate incident a full restart was performed on one of the Find Clusters in the EU Digital Experience Cloud regions and service is again functional.

We will continue to update this page as soon as we have more information.
Dec 13, 15:14 CET
Investigating - FIND clusters are experiencing intermittent issues due to high load usage. Our FIND team are working on mitigation process to manage the high load.
Dec 13, 13:15 CET

About This Site

Welcome to the Episerver service dashboard where you can view and register to receive status updates regarding our services. We have launched this communication channel for our customers and partners to ensure that we can keep you updated with the latest information. We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Episerver Support Operational
E-mail   Operational
Telephone   Operational
Web interface   Operational
Digital Experience Cloud Service Operational
EMEA Region   Operational
West US Region   Operational
East US Region   Operational
APAC Region   Operational
Digital Experience Cloud FIND Operational
EMEA Region   Operational
APAC Region   Operational
East US Region   Operational
Digital Experience Cloud Social Operational
EMEA Region   Operational
Everweb Operational
Everweb DC SE1 (Stockholm)   ? Operational
Everweb DC SE2 (Stockholm)   ? Operational
Everweb DC UK1 (London)   ? Operational
Everweb DC AU1 (Sydney)   ? Operational
Everweb DC US1 (Chicago)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 19, 2018

No incidents reported today.

Dec 18, 2018

No incidents reported.

Dec 17, 2018

No incidents reported.

Dec 16, 2018

No incidents reported.

Dec 15, 2018

No incidents reported.

Dec 14, 2018
Resolved - This issue seem to be solved, no more incidents have been reported.

Engineers will continue to investigate together with Microsoft to establish the root cause and once completed, published on the status page.
Dec 14, 10:32 CET
Update - We have identified the likely cause for the interruptions to be a Critical security update of Microsofts Javascript engine ChakraCore (CVE-2018-8624) being rolled out by Microsoft on Azure App Services throughout the world.

To resolve the issue JavaScriptEnginerSwitcher.Core must be updated to latest version and an engine must be specified (V8, MSIE, Vroom, Chakra).

Most services has been recovered but we are still receiving occasional reports from clients. Please call support if you have any further questions.
Dec 13, 09:45 CET
Update - We are continuing to monitor for any further issues.
Dec 13, 04:18 CET
Update - We are continuing to monitor for any further issues.
Dec 12, 19:09 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 12, 15:37 CET
Identified - A fix has been identified and we are working closely with the affected clients to resolve the current issues.

We will provide more updates as soon as they become available.
Dec 12, 13:48 CET
Investigating - Episerver is investigating intermittent service outages for a subset of European & United States hosted websites.

We have identified an issue with a subset of customers hosted in Europe and United States that are experiencing service outages. We are currently investigating this together with Microsoft and will provide updates to this page as they become available.
Dec 12, 11:15 CET
Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.