tag:status.optimizely.com,2005:/historyOptimizely Service Status - Incident History2024-03-19T02:30:27ZOptimizely Servicetag:status.optimizely.com,2005:Incident/202966412024-03-19T01:27:40Z2024-03-19T01:27:40ZError Loading Flags List<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>01:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>01:15</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>00:59</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports from customers who are seeing an error when attempting to load the Flags List for Feature Experimentation projects.</p>tag:status.optimizely.com,2005:Incident/202430842024-03-14T16:10:58Z2024-03-14T16:10:58ZOptimizely Campaign: Hosting of images and files<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Identified</strong> - We are currently investigating an event that is impacting the availability of static resources that can be linked from e-mails.</p>tag:status.optimizely.com,2005:Incident/202393052024-03-14T07:23:05Z2024-03-14T07:23:05ZMicrosoft Azure App Service unavailability issue (Canada Central)<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>07:23</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>04:57</var> UTC</small><br><strong>Monitoring</strong> - A workaround has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>03:59</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:34</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an application unavailability issue together with our third-party provider that affects a subset of Digital Experience Platform clients who are utilizing Azure App Service within Canada Central region.</p>tag:status.optimizely.com,2005:Incident/201591942024-03-12T20:24:31Z2024-03-12T20:24:31ZDynamic Customer Profile Requests Timing Out<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>20:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:04</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented. The team is monitoring the system.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>21:53</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate an issue that is affecting Web Experimentation's ability to bucket audiences based on Dynamic Customer Profiles (DCP), Recommendations, and List Attributes. We are pursuing multiple paths in an attempt to mitigate the issue. Thank you for your patience!</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:42</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>20:19</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:52</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where Dynamic Customer Profile requests are timing out for some customers.</p>tag:status.optimizely.com,2005:Incident/201655342024-03-06T12:47:41Z2024-03-06T12:47:41ZFailed requests towards Episerver Cloud API<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:47</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>09:27</var> UTC</small><br><strong>Update</strong> - We are closely monitor the service and continue establishing the underlying cause of the incident.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>22:17</var> UTC</small><br><strong>Monitoring</strong> - No additional reports have been received, and we continue to monitor the situation until we are fully Resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:22</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the issue with failed requests. Thank you for the patience!</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:21</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the issue with failed requests.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:23</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating failed requests towards Episerver Cloud API. The cloud license is connected to all DXP/Everweb environment, the issue can impact a subset of clients.</p>tag:status.optimizely.com,2005:Incident/201561812024-03-04T16:05:19Z2024-03-04T16:05:19ZSegmentation on Results Page not working<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:47</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:29</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:09</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting the ability to segment on the Results Page.</p>tag:status.optimizely.com,2005:Incident/200878942024-02-28T03:49:36Z2024-02-28T03:49:36ZSearch and Navigation EMEA03 experiencing high load<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>03:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:14</var> UTC</small><br><strong>Monitoring</strong> - Resources have returned to a stable condition, and we will continue to monitor for any further disruption.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>16:46</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:18</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:34</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating high load issue in Search and Navigation EMEA03 North Europe.</p>tag:status.optimizely.com,2005:Incident/200788852024-02-26T17:09:34Z2024-02-26T17:09:34ZUnable to segment results for some experiments<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>17:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>14:21</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>13:58</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting the ability to segment results on the Results Page for some experiments.</p>tag:status.optimizely.com,2005:Incident/199298172024-02-07T15:02:52Z2024-02-07T15:02:52ZIssue with Azure APIs in West Europe that affects management operations like deployments in that region.<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:35</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. We will pursue investigation together with our third-party provider to establish the cause of the incident.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:38</var> UTC</small><br><strong>Investigating</strong> - We've applied mitigation by moving our internal operations to other Azure regions while Microsoft is applying mitigation in the affected region. Customers that have their services hosted outside of West Europe should start to see improvements.</p>tag:status.optimizely.com,2005:Incident/198771992024-02-01T21:30:18Z2024-02-01T21:30:18ZData processing latency in EU<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>21:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:20</var> UTC</small><br><strong>Identified</strong> - We have identified the problem slowing the data processing and we are working on the fix.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Investigating</strong> - We are investigating increased latencies in processing the incoming data in the EU region.</p>tag:status.optimizely.com,2005:Incident/198674842024-01-31T06:29:55Z2024-01-31T06:29:55ZIssue with the Sendgrid that affects a subset of DXP customers<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>06:29</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>04:15</var> UTC</small><br><strong>Monitoring</strong> - We have applied the fix and are observing a recovery in our services. We will continue monitor to ensure the services remain stable and fully operational.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>02:41</var> UTC</small><br><strong>Update</strong> - Teams remain diligent in working to provide a fix. Some customers may still realize an impact until fully resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>22:10</var> UTC</small><br><strong>Update</strong> - This issue with Sendgrid which may affect a subset of DXP customers remains ongoing. Teams remain actively engaged.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>19:51</var> UTC</small><br><strong>Update</strong> - Teams remain diligent in working to provide a fix. Some customers may still realize an impact until fully resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:13</var> UTC</small><br><strong>Identified</strong> - The current issue has been identified and teams are working diligently to provide a fix. Some customers may still realize an impact until fully resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with Sendgrid which affects a subset of DXP customers.</p>tag:status.optimizely.com,2005:Incident/198665662024-01-30T15:33:44Z2024-01-30T15:33:44ZIssue with the PaaS portal that affects a subset of deployments in all regions but only Linux environments (CMS12, commerce 14)<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:33</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved with fix implemented fully.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:57</var> UTC</small><br><strong>Update</strong> - We are still monitoring the results after the fix was implemented.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>13:50</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>13:49</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix has been implemented.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>Update</strong> - We are working with the ongoing issue with the PaaS portal that affects a subset of deployments. All regions, but only Linux environments (CMS12, commerce 14). We have identified the root cause and are implementing mitigation.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>13:14</var> UTC</small><br><strong>Investigating</strong> - There is an ongoing issue with the PaaS portal that affects a subset of deployments. All regions, but only Linux environments (CMS12, commerce 14). We have identified the root cause and are implementing mitigation.</p>tag:status.optimizely.com,2005:Incident/198315822024-01-25T20:36:14Z2024-01-25T20:36:14ZSearch and Navigation - Performance Issues Find EMEA26<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>20:36</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved and the service remains stable and healthy</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>18:34</var> UTC</small><br><strong>Monitoring</strong> - Mitigation has been applied and the health of the service has stabilized and returned to normal. We will continue to monitor this to ensure the health remains stable.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>18:14</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EMEA region, [EMEA26]. A subset of clients will be experiencing high latency or 5xx-errors. <br /><br />We will post additional updates hourly or when we have information available. Thank you for your patience.</p>tag:status.optimizely.com,2005:Incident/198200582024-01-24T21:11:40Z2024-01-24T21:11:40ZFlags List Loading Error<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>21:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>17:32</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>17:25</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports from some customers who are seeing an error when attempting to load the Flags List for Feature Experimentation projects.</p>tag:status.optimizely.com,2005:Incident/197557632024-01-19T13:03:38Z2024-01-19T13:03:38ZSearch and Navigation - Performance issue EMEA Region<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>13:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. We will pursue investigation together with our third-party provider to establish the cause of the incident.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>09:51</var> UTC</small><br><strong>Update</strong> - All alerts have been cleared and we continue to monitor the situation. We will pursue investigation together with our third-party provider to establish the cause of the incident. More updates will be provided as soon as they become available.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>02:29</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the service to ensure it is fully operational.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>21:58</var> UTC</small><br><strong>Monitoring</strong> - We have successfully applied mitigation which has stabilized and restored the health of the service. We will continue to monitor the health of the services and will provide additional updates as they become available.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>20:37</var> UTC</small><br><strong>Identified</strong> - The investigation remain ongoing and mitigation efforts are being applied.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>19:49</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue and will provide additional information as soon as it becomes available.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>18:38</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EMEA region. A subset of clients will be experiencing high latency or 5xx-errors. <br /><br />We will post additional updates hourly or when we have information available. Thank you for your patience.</p>tag:status.optimizely.com,2005:Incident/197280442024-01-17T16:47:57Z2024-01-17T16:47:58ZCloudflare issue causing Provisioning & Migration disruptions<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:47</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>12:37</var> UTC</small><br><strong>Monitoring</strong> - Cloudflare has implemented a fix. All alerts have been cleared and the service is reporting full functionality. We continue to monitor the situation.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:02</var> UTC</small><br><strong>Update</strong> - Cloudflare's engineering team is still working on a resolution. We will provide further update as soon as it is available. Thanks for your patience.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>02:24</var> UTC</small><br><strong>Update</strong> - Cloudflare's engineering team is still working to fix the issue. We will provide further update as soon as it is available. Thanks for your patience.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>22:17</var> UTC</small><br><strong>Update</strong> - Cloudflare is continuing to work on a fix for this issue</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Identified</strong> - Cloudflare has identified the issue and they are working on a resolution</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>18:51</var> UTC</small><br><strong>Investigating</strong> - We are aware of an active incident with Cloudflare that is causing disruptions to lazy provisioning and migrations for a subset of our customers. We will provide more updates as soon as they become available. Thank you for your patience!</p>tag:status.optimizely.com,2005:Incident/196897202024-01-12T17:58:10Z2024-01-12T17:58:10ZIntermittent errors in Experimentation application<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>17:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:32</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:31</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports of intermittent errors in the Experimentation application and will post an update when we have more information.</p>tag:status.optimizely.com,2005:Incident/196445992024-01-08T12:43:46Z2024-01-08T12:43:46ZSearch and Navigation - Performance issue EMEA07<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>12:43</var> UTC</small><br><strong>Resolved</strong> - The service continues to function normally from the time the fix was implemented. This issue has been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>11:43</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently monitoring the results.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>11:34</var> UTC</small><br><strong>Identified</strong> - We have identified an issue that was impacting the availability on the Search & Navigation (FIND) service in the EU region, EMEA07 and are actively working on a fix.<br /><br />We will post additional updates hourly or when we have information available. Thank you for your patience.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>10:47</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EU region, EMEA07. A subset of clients will be experiencing high latency or 5xx-errors.<br /><br />We will post additional updates hourly or when we have information available. Thank you for your patience.</p>tag:status.optimizely.com,2005:Incident/195637852023-12-30T15:10:01Z2023-12-30T15:10:01ZSearch & Navigation - Performance issue EMEA18<p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>11:56</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>07:18</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we are currently working on mitigation efforts. We will provide further update as soon as it is available.</p><p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>06:16</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EMEA region (EMEA18). A subset of clients will be experiencing high latency or 5xx-errors.</p>tag:status.optimizely.com,2005:Incident/194439872023-12-15T04:16:58Z2023-12-15T04:16:58ZSearch and Navigation - Performance Issues Find APAC01<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>04:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>03:38</var> UTC</small><br><strong>Monitoring</strong> - The issue is mitigated, clusters remains stable and we are continuing closely monitoring the results.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>02:22</var> UTC</small><br><strong>Identified</strong> - We have identified an issue and are actively working on a fix. A subset of clients will be experience high latency or 5xx-errors.<br /><br />We will post additional updates hourly or when we have information available. Thank you for your patience!</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>00:45</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the APAC region, (APAC01). A subset of clients will be experiencing high latency or 5xx-errors. <br /><br />We will post additional updates hourly or when we have information available. Thank you for your patience.</p>tag:status.optimizely.com,2005:Incident/194407472023-12-14T19:19:21Z2023-12-14T19:19:21ZDelay in Experiment changes being updated in the datafile<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>19:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>19:02</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. You may notice a delay in experiment changes being updated while we process through the backlog of requests.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>18:20</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing a delay in experiment changes being updated in the datafile. The team is investigating and will provide an update as soon as more information is available.</p>tag:status.optimizely.com,2005:Incident/193595452023-12-07T22:28:25Z2023-12-07T22:28:25ZDegraded performance of Dynamic Customer Profiles for Web Experimentation<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>22:55</var> UTC</small><br><strong>Monitoring</strong> - We have identified an issue with the Dynamic Customer Profile API used by Web Experimentation. The issue has been resolved and the degraded performance is returning to normal. The system is actively being monitored.</p>tag:status.optimizely.com,2005:Incident/192533802023-12-07T12:39:17Z2023-12-07T12:39:17ZAdaptive Recommendations Delivery Issue<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:39</var> UTC</small><br><strong>Resolved</strong> - The service continues to behave as expected, following the improvements that were deployed. This issue has been resolved.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>12:34</var> UTC</small><br><strong>Monitoring</strong> - We have implemented and deployed a fix for this issue and are monitoring its improvement. We will continue to monitor to ensure that the issue fully resolves. Thank you for your patience!</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:09</var> UTC</small><br><strong>Update</strong> - We continue to progress toward a solution to resolve the degradation. Thank you for your patience!</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:27</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a solution to resolve this issue. We appreciate your patience and will continue to update as we address the problem.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>14:37</var> UTC</small><br><strong>Identified</strong> - We have identified the issue impacting the delivery of recommendations and are actively working on a solution to resolve it.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>22:19</var> UTC</small><br><strong>Investigating</strong> - We're currently investigating an issue impacting the delivery of adaptive recommendations within Web Experimentation.</p>tag:status.optimizely.com,2005:Incident/193214242023-12-05T08:57:31Z2023-12-05T08:57:31Z525 SSL Handshake errors being seen by some customers in Norway<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>08:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>03:38</var> UTC</small><br><strong>Monitoring</strong> - The issue has been mitigated, and we are closely monitoring the results.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>22:07</var> UTC</small><br><strong>Investigating</strong> - An issue has developed wherein customers in Norway are experiencing intermittent 525 SSL Handshake errors. We apologize for the inconvenience and thank you for your patience as investigation is underway.</p>tag:status.optimizely.com,2005:Incident/193105562023-12-04T17:59:03Z2023-12-04T17:59:03ZSearch and Navigation - Performance Issues Find USEA01<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:59</var> UTC</small><br><strong>Resolved</strong> - A fix has been implemented and USEA01 is holding stable. We will continue to monitor as we move to Resolution. Thank you.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>15:33</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. If the situation changes, we will provide a new update. We sincerely apologize for the inconvenience!</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Update</strong> - We are still continuing to work on a fix for this issue. We will post additional updates hourly or when we have information available. Thank you for your patience!</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:47</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. We will post additional updates hourly or when we have information available. Thank you for your patience!</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:45</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. Thank you for your patience!</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>11:45</var> UTC</small><br><strong>Identified</strong> - We have identified an issue with Find USEA01 and are still actively working on a fix. A subset of customers can experience some failed requests. <br /><br />We will post additional updates hourly or when we have information available. Thank you for your patience!</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>10:37</var> UTC</small><br><strong>Investigating</strong> - We identified an issue with Find USEA01 and are actively working on a fix. A subset of customers can experience some failed requests. Thank you for your patience!</p>